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About Us

Our Growth and History

First Call For Help opened on February 6, 1984 as an Information and Referral provider for Henry County residents. In 1985, the Information & Referral services expanded to include Defiance, Fulton and Williams Counties. In 1987, we received non-profit status and became incorporated. Mental Health professionals were available in 1988 to provide emergency psychiatric assistance. Teen Line opened and was staffed by area teenagers. A residential treatment facility (Hope House) was opened in 1990 to provide psychiatric services to adults with mental illness. First Call For Help became certified by the Ohio Department of Mental Health (ODMH) in 1991. Hope House moved to Napoleon that same year. It was not until 1993, when the Hope House name was changed to Crisis Stabilization Unit (CSU). First call For Help began offering outpatient services in 1994. Our first website went live in 1998. The next two years brought expansion to our hotline, outpatient, and mental health services. First Call For Help joined the Ohio 2-1-1 Collaborative in 2000 and in 2001 FCFH became the designated Call Center for Defiance, Fulton, Henry, and Williams counties. Access to FCFH using 211 began in 2003 not long after we broke ground for the start of a new facility. In 2006, First Call For Help received accreditation from the Commission on Accreditation for Rehabilitation Facilities (CARF) and Association for Information and Referral Services (AIRS). In 2008, seven FCFH staff members received certification in Information and Referral. First Call For Help's CEO accepted the position of President of the Ohio AIRS board in 2008. That same year we began offering case management services. Facebook became a part of our social media strategy on June 24, 2010.

Notice of Privacy Practices

211 Annual Report FYE 2013

Funding Partners

FCFH is funded in part by the following sources. We are thankful for your support in helping us achieve our mission.

  • Fraternal Order of Eagles
  • Four County ADAMhs Board
  • United Way of Defiance County
  • United Way of Fulton County
  • United Way of Henry County
  • United Way of Williams County
  • Private donations
  • Grants

The United Way logo Alcohol, Drug Addiction, and Mental health services logo

In accordance with Federal law and U.S. Department of Agriculture policy, this institution is prohibited from discrimination on the basis of race, color, national origin, sex, age or disability. (Not all prohibited bases apply to all programs).
2-1-1 logo united way logo a contract agency of the four county ADAMhs board ohio alliance of information and referral systems national alliance of information and referral systems
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The AIRS/211 LA County Taxonomy is reproduced with permission from 211 LA County